Salesforce is a great platform but it becomes useless if no one uses it. The problem of low user adoption has many causes and there are several ways to tackle this issue. You can try different strategies or you can use the advice from an experienced professional. Here...

"In speaking to leaders in support and product, there's a general philosophy that if there's a perceived bug/issue from our customers and our response is that it's a limitation, then we should ensure that limitation is documented and point you to it. There's work to...

Want to know the different license types of Experience Cloud license available? There’s plenty of options, so hopefully, this will help you navigate your way through the choices available. I also cover license features and differences, use cases, what isn’t allowed...

There are lots of different Salesforce licenses for the core Salesforce platform. Platform Starter and Platform Plus (until very recently known as Lightning Platform and Lightning Platform Plus licenses) are the ‘new kids on the block’, available for Enterprise...

Do you want to know what’s the right question to ask…then this talk has it all for you. I focus on reporting, but my most favourite concepts can be applied to just about anything Salesforce-discovery related.

Do you like receiving plain text emails from businesses, or does it look a bit shabby? Salesforce comes to the rescue with Lightning Email Templates. Using the Lightning email builder, built on the Salesforce platform, you are able to insert fields into email...

Do you send automated emails alerts, whether triggered by Workflow, Process Builder, Flow or Apex? Anyone using “send list email”? Are your service desk agents sending individual emails from Salesforce, to customers? Do you know if these emails are being received and...