Salesforce Platform Licenses – Extend Salesforce to Your Whole Organisation

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Written by Paul Ginsberg

29th September 2021

There are lots of different Salesforce licenses for the core Salesforce platform. Platform Starter and Platform Plus (until very recently known as Lightning Platform and Lightning Platform Plus licenses) are the ‘new kids on the block’, available for Enterprise edition and above.

They can sit in tandem/co-exist peacefully with existing licenses (e.g. Sales Cloud and Service Cloud), but aren’t talked about too much, so I’ve published an article on Salesforce Ben offering a deeper dive.

In the article there’s a diagram summarising various features available in each license.

This diagram is a fully detailed below

However, if you also like plain text, here’s the breakdown of that diagram:

All Licenses (Enterprise Edition and above)

  • Accounts
  • Contacts
  • Activities
  • Duplicate Management
  • Process Automation
  • Reports
  • Chatter
  • Apex/Development
  • AppExchange
  • Mobile App
  • Sandboxes
  • Profiles & Permission Sets

Both Sales & Service Cloud licenses

  • Web-to-Case
  • Knowledge (read only, write available as an add-on)
  • Orders
  • Asset Management
  • Basic Email Integration

Sales Cloud license

  • Advanced Lead Management (scoring and assignment)
  • Web-to-Lead
  • Campaigns
  • Mass Email
  • Advanced Opportunity Management (e.g. contracts and quotes)
  • Forecasting
  • Basic Case Management

Service Cloud license

  • Advanced Case Management (e.g. assignment rules, entitlements and SLAs)
  • Word Orders
  • Basic Lead management
  • Basic Opportunity management

Platform Starter and Platform Plus licenses

  • 10 or 110 Custom Objects
  • And to be explicit this license includes none of the other features mentioned above, with the exception those mentioned in the “All Licenses” section

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